Disclaimers

The average processing time for data imports is 2 working days. However, we request 3 to 5 working days to allow for any potential issues with your data. The import process will only begin once all required data has been fully and correctly provided.

We also request that you do not begin using Crystal Payroll for your regular pay runs until we have confirmed that your data import is fully completed. Crystal Payroll accepts no liability for any data loss or incomplete transfers resulting from using the system before your import has been finalized.

Upload Service

Using the pay history and employee details you provide via our Pay History Import Template and Employee Import Template, we import your employee information into your Crystal Payroll account.

Standard Price

Free.

Import Results

The following data is transferred:

• Employee details.
• At least 52 weeks of pay history.
  • Specifically, we can import any information you provide that corresponds to the columns in the template. At a bare minimum, this is just the gross earnings and nothing else.
• Leave balances.
  • Note: The accrued annual leave balance is not often matched exactly, as different systems calculate this estimate differently (it is not set by legislation). We can force a match on request; however, this may result in employees receiving more or less than four weeks’ entitlement at their next annual leave anniversary. Crystal Payroll accepts no liability for any such discrepancies if they occur.

The following data is NOT transferred:

• Exact leave pay rates and leave liabilities (see note below).
• Regular allowance and deduction setups.
• Secondary bank accounts (the primary bank account will be transferred).
• Allowance/deduction codes and descriptions.
• Job/pay codes and descriptions.

READ: We can accurately calculate annual leave pay rates from the gross earnings, and average daily pay from the gross earnings and days paid; however, every system is different, so these figures may not exactly match your previous system.

Required Data

Pay History Import Template Download Link

Employee Import Template Download Link