How do I change my password?

Navigate over to "Company Settings", and then "Company Users". Select your User Name on the left-hand side, change your details, and then select "Save".

Why do employees accrue at 7.6923% instead of 8% in Crystal Payroll?

Employees receive four weeks of Annual Leave per year. When you divide four weeks by 52 working weeks in a year, you get 7.6923%—not 8%.

The legislation only requires employers to pay 8% for casual employees, final pays, or during annual shutdowns. Technically, employees accrue leave at 7.6923%, and that’s why this rate is shown instead.

How do you backdate a termination?

You need to create a one-off pay period. The last working date will need to sit within the one-off pay period’s dates. Click here to find out more.

Why is this employee not accruing annual leave?

This is usually caused by an incomplete setup for an employee without default hours. Click here to find out more.

Why is this former employee not being paid out all of their annual leave hours?

There is a common misconception that when an employee is paid their final pay, they are paid out their accrued annual leave. This is untrue. Employees are paid out for the annual leave hours they are due, and 8% of their gross earnings since their last anniversary, which is somewhat of a substitute and usually close to the employee's accrued balance value.

How do I add an additional IRD tax deduction to an employee?

In "Employee Settings", "Employee Details", there is an option under "Other Details" called "Tax Arrears". Click here to find out more.

Why does this import file not work?

If you try to import and the system displays a mismatch error, then that means that the employees do not match with the file/system. If you try to import and there is no error, then it could be that the formatting of the file is incorrect (not enough columns or wrong information), but it could also be because the dates in the file sit outside the current pay period. If you cannot find out what is wrong, then you are welcome to contact our help desk so that we may look over the file for you.

Why do I keep seeing the number four on my screen when I try to view filing returns?

You need to reauthenticate your Crystal Payroll with the IRD